PHL has contact with, or treats in some form, well over 20,000 patient per month. We aim to continually provide a high quality service that delivers excellent care to our patients.
Although we are proud of the service we provide, we recognise that problems do sometimes arise. Your feedback – whether positive or negative – will therefore help us to make changes to improve the care our patients receive. We have a dedicated Lead Nurse (Matron) who is responsible for handling comments, suggestions as well as resolving complaints about our service.
We are also very keen to hear when you have had a particularly good experience with our service – these comments are fed back to the team and also help us to consider service improvement ideas.